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Service Transfer Form

Account number (if known)

Business name (if applicable)

First name

Last name

Phone

Address line 1

Address line 2

City

State

Zip

New address line 1

New address line 2

New city

New state

New zip

Date of disconnect from current property

Date of connect of new property

Do you own or rent the property you are moving to?

Own

Rent

Transfer internet service

Transfer TV service

Transfer Phone service

Opt-in for autodialed marketing calls and text messages

I consent to receiving autodialed marketing calls and text messages from Elevate at this number (note: consent is not required to receive Services).

I DO NOT consent to receiving autodialed marketing calls and text messages from Elevate at this number (note: consent is not required to receive Services).

Residential service agreement

This Residential Service Agreement (“Agreement”) describes the terms under which DMEA Utilities Services, LLC (“Elevate”) will provide residential service(s) (the “Service” or “Services”) to you through Elevate’s fiber optic network. Please read the below terms carefully.

The above individual or entity (the “Customer”) applies for Service or Services with Elevate and agrees to these terms:

1. Customer's Ownership of Service Location Customer represents that it owns the property where the Service will be received (“Service Location”), or has permission from the owner(s) to enter this Agreement, including, without limitation, permission to allow Elevate to perform minor construction to install and maintain the Service. Elevate is not responsible for damage to the Service Location resulting from the existence of Elevate facilities or equipment and associated wiring, or from the installation or removal thereof, when such damage is not the result of Elevate negligence.

2. Terms of Service In addition to this Agreement, Customer agrees to comply with Elevate’s residential policies and charges (the “Terms of Service”). The Terms of Service are available at elevateinternet.com/legal. Customer’s using the Service will be deemed an acknowledgement that Customer has read and agrees to those Terms of Service. This Agreement and the Terms of Service are the only terms that govern the Service, and the Terms of Service control if there’s any conflict with the Agreement.

3. Billing and Payment Customer agrees to pay the charges relating to the Services, including an installation charge covering basic installation for one data connection, one voice line (if applicable), and video set up (if applicable) in one facility completed during one installation trip. Charges may change over time, and Customer agrees that failure to pay those charges may result in Service termination and Elevate’s collecting on amounts owed. The first bill will reflect a prorated amount for the month of install, the next month’s payment, and any applicable installation charges. Upon cancellation or termination of services, customer agrees that all outstanding amounts owed are due and payable at time of service termination.

4. Termination by Elevate Elevate may terminate or decline to provide Service to Customer at Elevate’s discretion, including for breach of this Agreement or violation of the Terms of Service.

5. Compliance with Applicable Laws Customer agrees not to use the Service in a way prohibited by the Terms of Service or by local, state, or federal law, including trademark, copyright or other intellectual property laws.

6. Grant of Easement Upon Elevate’s request, customer agrees to provide a telecommunications communications easement on and through the Service Location so that Elevate may reach Customer. Customer also agrees upon request to provide an easement so that Elevate may provide Services to other Elevate customers, but only if that easement follows existing electric utility facilities. Elevate also has the right to utilize the Service Location in a reasonable manner so as to perform necessary maintenance, service upgrades, and periodic right-of-way maintenance.

7. Residential Service Level Reliability Elevate will try to minimize all scheduled and unscheduled outages and to ensure Customer can reliably access the purchased Services 24/7 but there may be occasional interruptions. Customer understands that the Services require electricity at the Service Location and, if an electrical outage occurs, the Services (including telephone) may not function.

8. Software Elevate may provide Elevate or third-party software to enable and enhance the Services. All rights and ownership of such software shall remain under ownership and control of Elevate.

9. Customer Equipment Customer is responsible for maintaining the wiring and other applicable devices within the Service Location needed to utilize the Service. Customer is responsible for meeting and complying with any minimum computer, device, and system requirements to utilize the Service or Services. Any damage occurring to wiring or applicable devices owned by Customer will be Customer’s responsibility. Returning Equipment. Upon termination of this agreement, Customer agrees to return all in-home hardware and/or devices to Elevate in an acceptable condition. If Customer fails to do so, Customer agrees to pay an unreturned equipment fee equal to the approximate cost of the hardware.

10. Technical Support Unless provided by the Terms of Service, Elevate is not obligated to provide technical assistance with third-party hardware or software, such as customer provided routers, switches, bridges, computers, laptops, gaming systems, phones, fax machines, printers, WiFi boosters, or other consumer grade accessories or devices.

11. Limitation of Liability Customer agrees that the damages to which it is entitled from Elevate or from any other party under this Agreement are limited to the cost of the Service or Services to Customer and, if applicable, to obtain the replacement or repair of any defective software provided by Elevate. ELEVATE, ITS OFFICERS, OPERATING MANAGERS, OWNERS, PARENT COMPANY, EMPLOYEES, AFFILIATES AND AGENTS (“ELEVATE PARTIES”) WILL NOT BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR LIABLE FOR ANY DELAY OR FAILURE TO PERFORM, NOR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF OR RELATE TO THIS AGREEMENT OR THE SERVICE PROVIDED HEREUNDER, INCLUDING WITHOUT LIMITATION BUSINESS INTERRUPTION, LOST PROFITS, COMPUTER FAILURE OR MALFUNCTION, ANY DAMAGES FOR LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, MISDELIVERIES OR SERVICE INTERRUPTIONS. THE ELEVATE PARTIES MAKE NO WARRANTY, EITHER EXPRESSED OR IMPLIED, AND NO WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, REGARDING ELEVATE EQUIPMENT, SOFTWARE, OR ANY SERVICES FURNISHED TO CUSTOMER. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. IN NO EVENT SHALL THE ELEVATE PARTIES HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE EQUIPMENT OR RESULTING FROM ELEVATE’S FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO CUSTOMER OR FROM ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO CUSTOMER.

12. No warranty Elevate does not warrant uninterrupted use of the Services, nor does it warrant that the Service will be error-free or free of any viruses, spam, pop-up advertising, spyware, adware, denial of service attacks or other harmful components. Elevate does not warrant that any data or files Customer sends or receives via the Service will be transmitted in uncorrupted form, within a reasonable time, or free from unauthorized access by others or that other users will be unable to gain access to Customer’s information. THE SERVICE AND ELEVATE EQUIPMENT ARE PROVIDED ON AN “AS-IS BASIS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, FOR THE SERVICE, EQUIPMENT, AND SOFTWARE ELEVATE PROVIDES AND ELEVATE DISCLAIMS ANY WARRANTY OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.